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Medical Weight Loss Program FAQ Videos

Browse the below videos that dig a bit deeper into the topics our patients commonly ask about relating to our weight loss program. As always, our team is happy to chat and get to the bottom of your questions. If these videos do not cover your topic of concern, give us a call at (888) 250-5708!

Man in blue blazer speaking in a modern living room with neutral tones and decorative artwork.

What are GLP-1s and how do they work?

Blonde woman speaking in a modern library setting, wearing a rust-colored top with bookshelves in the background.

What is Health Coaching?

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Additional FAQs

Are you accepting new patients?
Yes! Our providers are accepting new patients.
How can I find my telemedicine appointment link?
Our telehealth links are sent 24 hour prior to your appointment. They are sent via email and SMS text message. If you are unable to retrieve your link, please contact us at 888-250-5708.
How do I prepare for my Telemedicine visit?
  1. Technology Setup: Please ensure that you have a reliable internet connection and a device (such as a smartphone, tablet, or computer) with a camera and microphone. This will allow you to interact with our healthcare provider seamlessly. If this is first time enable camera and microphone
  2. Create a Quiet Space: Find a quiet and well-lit area in your home for the telemedicine visit. Minimizing distractions will help you and our provider communicate effectively. We cannot see you if you are driving or in an unsafe
  3. Medical Records: If you have any relevant medical records, prescriptions, or a list of medications you are currently taking, please have them handy for reference. If possible, please send your records to [email protected]
  4. Be Prepared to Share: Be open and honest about your symptoms, concerns, and any changes in your health. This will help our healthcare provider make informed decisions.
  5. Questions: Feel free to prepare a list of questions or topics you'd like to discuss during the telemedicine visit.
How do I cancel or reschedule my appointment?
To provide the best care and accommodate the needs of all our patients, we kindly request that you provide us with at least 24 business hours' notice if you need to make changes to your scheduled appointment. This advance notice helps us ensure that we can make your appointment slot available to another patient who may be in need of medical attention.

To cancel or reschedule your appointment, please feel free to contact our office at 888-250-5708 during our regular business hours (7:00am-7:00pm EST). We understand that unexpected situations can arise, and we will do our best to work with you to find a more suitable time.

Please note, cancellations made with less than 24 business hours notice are subject to a cancellation fee. Our fees are $49 for Family Medicine and $99 for Behavioral Health appointments.

How do I get my medications & how long does it take?

We partner with Integrity, a trusted third-party compounding pharmacy, to fulfill your prescriptions as swiftly and affordably as possible. Your medication is conveniently mailed to your home. Once your provider submits your prescription (if eligible), it is expected to arrive within 3 business days or less.

For further details about our compounding pharmacy, feel free to reach out to us or explore their website at www.mixwithintegrity.com.

Does Ascend accept FSA/HSA?

Yes, we do accept.

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